Return Policy

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Return Policy

📦 Avontic Return & Exchange Policy

Use Our Return Portal to Instantly Start a Return or Exchange
👉 https://www.avontic.com/a/service

Please do not email us to start a return or exchange. Our self-service portal gives you immediate access to all available options.
All you need is your 6-digit order number and the email address used at checkout.

✅ Return & Exchange Eligibility

We accept returns within 30 days of delivery for most items. To qualify:

  • Items must be unused, unworn, and in original condition

  • Returned in original packaging

  • Free from visible wear or alterations

❗ Final Sale, Clearance, or Discounted items are eligible for store credit only.
⚠️ Do not return any item without using the portal and receiving approval first.

🔄 Available Resolutions Through Our Return Portal

🧾 Return Options

Customers can choose from the following:

Keep the Item – Receive Full Store Credit

  • No return required

  • Get a store credit gift card for the full amount

  • Fastest and most convenient resolution

Return the Item – Receive 15% Bonus Store Credit

  • Ship the item back

  • Get 100% of your purchase + 15% bonus as store credit

  • Ideal if you're planning to shop with us again

Return the Item – Refund to Original Payment Method

  • Ship the item back

  • 15% restocking fee applies (you receive 85% refund)

  • Refund will be issued to your original payment method (PayPal, etc.)

🔁 Exchange Options (Now Seamless with Our Portal)

Our upgraded portal allows you to exchange your product instantly and easily:

Variant Exchange

  • Swap for a different size, color, or model of the same product

  • Perfect for Apple/Samsung band sizing adjustments

Product Exchange

  • Exchange for a different item entirely (same price range)

  • Ideal if you changed your mind and want something else

You can complete the entire exchange process in just a few clicks — no emails, no waiting.

📦 Return Shipping Instructions

If your selected option requires a return, ship your item to:

Avontic
P.O. Box 227
Liberty Corner, NJ 07938
United States

Once shipped, email your tracking number to:
📩 avontic@outlook.com
📌 Subject Line: Approved Return Tracking Number

Customer Return Terms:

  • Customer is responsible for return shipping

  • Use a trackable shipping service and keep your receipt

  • For items over $75, we recommend adding shipping insurance

  • We are not responsible for lost or untracked returns

💳 Refund Details

  • Refunds (when selected) are processed within 3–5 business days after the returned item is received and inspected

  • Refunds are sent to your original payment method

  • Items purchased using a discount code or promotion are eligible for store credit only

  • If your card is no longer active, your bank will reroute the refund automatically

🎁 Gift Returns

If the item was marked as a gift and shipped to you directly:

  • You’ll receive store credit for the value of your return

  • If the gift was sent to the purchaser, the refund will go to their original payment method

❓ Need Help?

If you’ve already used the portal but still have questions:
📩 Email: avontic@outlook.com
📌 Subject Line: Return or Exchange Question

We'll respond promptly with personalized assistance.

Thank you for choosing Avontic. We're proud to stand behind every product and ensure you're fully satisfied — always.

—
Sophia Lane
Customer Experience Team
✨ Avontic
Elevate Your Everyday.™