FAQ
❓ Frequently Asked Questions (FAQ)
Everything you need to know about shopping with Avontic
We want your experience with Avontic to be seamless, satisfying, and elevated. Below are answers to the most common questions our customers ask — all designed to help guide you with clarity and confidence.
💳 Q: What forms of payment do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal, Apple Pay, Google Pay, and Shop Pay for a fast and flexible checkout experience.
📦 Q: How can I track my order?
A: Once your order is processed and shipped (typically within 24–48 business hours), you'll receive an email with your tracking number.
Use that link or visit our Order Tracking page for real-time delivery updates.
🔁 Q: What is your return and exchange policy?
A: We accept returns and exchanges within 30 days of delivery.
Start instantly using our Returns Portal — no email required.
Need help after using the portal?
📧 Email: avontic@outlook.com
📌 Subject Line: Return or Exchange Request
⏳ Q: How long does it take to process a return or exchange?
A: Once we receive and inspect your return, refunds and exchanges are typically processed within 3–5 business days.
We’ll keep you informed at every step.
🌍 Q: Do you ship internationally?
A: Yes — we proudly ship worldwide! Orders are processed in 24–48 business hours, with delivery typically within 5–10 business days depending on customs and local carriers.
Check our Shipping Information page for full details.
✏️ Q: Can I cancel or change my order after placing it?
A: If you need to make changes, please contact us immediately. We process orders quickly, so modifications can only be made before the item ships.
Once shipped, you can still request a return or exchange through our portal.
🛍️ Q: Do you offer bulk or wholesale pricing?
A: Absolutely. Whether you're looking to place a corporate gift order or stock a retail location, we offer custom pricing for qualifying bulk orders.
📧 Email: sales@avontic.com
📌 Subject Line: Wholesale or Bulk Inquiry
💬 Q: How do I get in touch with customer support?
A: We're always here to help.
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📧 General Support: avontic@outlook.com
📌 Subject Line: Support Inquiry -
📧 Returns: avontic@outlook.com
📌 Subject Line: Return or Exchange -
📧 Tracking: avontic@outlook.com
📌 Subject Line: Tracking Update Request
All emails are responded to within 24 business hours.
🎁 Q: Do you offer gift options?
A: Yes! Avontic accessories make excellent gifts. You can ship to a separate address and include a gift message at checkout. Select items may also include gift-ready packaging.
🛡️ Q: Are your products covered under warranty?
A: Yes. If your item arrives damaged or defective, contact us within 7 days of delivery. We’ll gladly replace it or issue store credit.
🔒 Q: Is shopping on your website secure?
A: 100%. Our site is powered by encrypted SSL and secure payment gateways to keep your data safe. We never store your credit card information.
❓ Still Have Questions?
We’re here for you every step of the way.
📧 Reach us at avontic@outlook.com — we usually respond within 1 business day.
Thank you for choosing Avontic — where craftsmanship, performance, and customer care come together.
We’re honored to serve you.